PRIVACY POLICY

Effective Date: January 1, 2025

Last Updated: November 12, 2024

 

Hotel Aquarius Dubrovnik (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or stay at our property.

 

1. Information We Collect

 

We may collect and process the following types of personal information:

   •       Personal Identifiable Information (PII): Name, email address, phone number, postal address, and payment details.

   •       Booking Information: Details of your reservation, including dates, room preferences, and guest details.

   •       Communication Data: Messages or inquiries sent through our website, email, or customer service channels.

   •       Technical Data: IP address, browser type, operating system, and usage patterns when you visit our website.

   •       Mandatory Legal Data: Passport or ID information required for guest registration under Croatian law.

 

2. Legal Basis for Processing Your Data

 

We process your personal data under the following legal grounds:

   •       Contractual Necessity: To fulfill your booking and provide accommodation services.

   •       Legal Obligation: To comply with Croatian laws requiring guest registration (e.g., reporting to the eVisitor system).

   •       Consent: For marketing communications, if you have opted in.

   •       Legitimate Interests: To improve our services, website functionality, and security.

 

3. How We Use Your Information

 

We use your personal information to:

   •       Process bookings, payments, and confirmations.

   •       Personalize and enhance your stay at our property.

   •       Respond to inquiries or provide customer support.

   •       Fulfill our legal obligations, including mandatory guest reporting.

   •       Improve our website, services, and marketing efforts.

   •       Send marketing communications (if you consented).

 

4. Sharing Your Information

 

We may share your personal data with:

   •       Third-Party Service Providers: Payment processors, marketing platforms, IT services, or booking partners.

   •       eVisitor System: As required by Croatian law for guest registration and reporting.

   •       Legal Authorities: When required by law or to protect our legal rights.

   •       Marketing Partners: With your consent, for promotional activities.

 

We ensure that all third parties comply with GDPR and handle your data securely.

 

5. Data Retention

 

We retain your personal data only for as long as necessary to:

   •       Fulfill the purposes outlined in this policy.

   •       Comply with legal obligations, including record-keeping requirements under Croatian law.

   •       Resolve disputes and enforce our agreements.

 

When no longer needed, your data will be securely deleted or anonymized.

 

6. Cookies and Tracking

 

Our website uses cookies and similar technologies to:

   •       Enhance your browsing experience.

   •       Analyze website performance and visitor behavior.

   •       Deliver personalized advertisements (if applicable).

 

You can manage your cookie preferences through your browser settings.

 

7. Security Measures

 

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or disclosure. These measures include:

   •       Encryption of sensitive information.

   •       Secure storage of data.

   •       Regular review and updates of our security protocols.

 

While we strive to protect your data, no system can guarantee complete security.

 

8. Your GDPR Rights

 

As an EU resident, you have the following rights under GDPR:

      1.   Access: Request access to your personal data.

      2.   Correction: Request corrections to inaccurate or incomplete data.

      3.   Erasure: Request deletion of your data (“right to be forgotten”).

      4.   Restriction: Request limited processing of your data.

      5.   Objection: Object to data processing for specific purposes (e.g., marketing).

      6.   Data Portability: Request your data in a structured, portable format.

      7.   Withdrawal of Consent: Withdraw your consent for marketing communications at any time.

 

To exercise these rights, contact us at contact@hotelaquariusdubrovnik.com.

 

You also have the right to file a complaint with the Croatian Personal Data Protection Agency (AZOP) at https://azop.hr.

 

9. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any personal data.

 

10. Children’s Privacy

 

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

 

11. Updates to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated version will be posted on this page with the revised Effective Date.

 

12. Contact Us

 

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

 

Hotel Aquarius Dubrovnik

Email: contact@hotelaquariusdubrovnik.com

Phone: +385 20 456 112

Address: Mata Vodopića 4a, 20 000 Dubrovnik, Croatia